FAQ

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(Last updated October 13, 2021)

What type of artwork files are accepted? 
We accept all types of artwork files, However, the best files for production are high quality.AI.EPS and .PDF vector files with all type and shapes expanded. 

What if I don’t have a high quality AI, .EPS, or .PDF file? 
We can offer free graphic design services to help you meet your project’s artwork needs. Send us whatever you have, and we will respond with how long it’ll take to make your artwork print-ready. 

What if I don’t have any artwork, can I still get a quote? 
Yes, however, final pricing for your order is dependent on your artwork. Once we receive final artwork any quote you’ve received will be updated accordingly. 

Do you keep the artwork from previous orders? 
Yes, we keep all artwork on file. Simply provide your previous order invoice or the name of the person who last placed the order. 

How do I submit artwork for an order? 
You can submit artwork by uploading it or writing a brief description of your needs to the order inquiry form. you will receive a reply within 1-2 business days regarding the next steps. 

How do I request artwork revisions for my order? 
Once you have an art proof, you can request revisions by selecting “decline” from the art approval button located at the top left of your quote. Once selected, please write a brief description of the required changes, and you should receive a revised art proof within 1-2 business days. 

Can I request PMS color matching for the artwork in my order?
Yes, you can! However, some customization methods do not allow for PMS color matching please feel free to ask if this option is available for your order. 

Can I get a full-color print for my order? 
Typically for screen printed apparel, the max number of colors we can print is 5 per location. Full-color customization is available for a select number of promo products. Ask a team member for more information. 

Are you licensed to print my logo/artwork? 
CollegeWear, Inc. maintains licensing through CLC Learfield and has permission to imprint a variety of different logos and campus trademarks. If your institution has a specific policy on licensing please let us know and we’ll confirm if we have permission to work with your logo/artwork. 

When submitting artwork for an order, we will do an initial licensing/branding assessment and let you know if any additional approvals are required and what steps to take. Please note, artwork submitted that has not been approved by your institution’s branding/licensing division may add to your overall order processing and production timeline, please plan accordingly.

How do I get a quote? 
Fill out our order inquiry form to receive a quote. you will receive a quote or further instructions within 1 business day. If you have any questions regarding the form please feel free to web chat or call us we’d be happy to help. 

Check out our quick quote calculator for quick quotes on our most popular products. Great for planning budgets and considering products with your team! 

Are there any order minimums? 
Yes, the order minimum for screen-printing is 12 pieces. the order minimums for promotional materials vary per product and will be applied to any quote inquiries. The order minimums for embroidery are 6 items.

Are there any discounts? 
Yes, we do! We offer bulk pricing discounts as well as special pricing for wholesale and resale accounts. Feel free to contact us to see what discounts we have available for your order. 

How do I request a quote revision? 
Feel free to request any quote revisions by replying to the email with your initial quote information. 

I received a quote but I’m not ready to order what do I do? 
No worries! Simply reply to the initial quote email with your needs and your order will be placed on hold till your ready to finalize. 

I received a quote and I’m ready to order what do I do? 
Once your quote will come with accompanying instructions regarding what is needed to finalize your order. 

Do you have any setup charges? 
Your initial quote will have an inclusive per piece price for your review so you don’t have to worry about additional set up pricing. 

Are there any price differences for rush orders? 
Yes, rush fees are calculated based on the required production timeline needed to meet your in-hands date. When requesting a rush, provide us with your requested delivery date and we will calculate the cost and include on your quote. 

I received a price from the quick quote, is this my final price? 
Pricing from the quick quote calculator is just an estimate. You’ll receive an official quote pricing after we’ve received your artwork details and requested delivery date. 

Do you offer price matching? 
Yes, we do price match apparel orders over 500 pieces. Simply provide an official quote from any competitor and we’ll beat that price (has to be comparable style or item). The price match applies to standard turnaround time only. 

Do you offer free samples?
Yes, we offer free samples for large/bulk apparel orders of 500 + pieces, group/staff apparel orders (additional conditions may apply). Samples of promotional products are subject to our in-house sample availability. Ask a team member for more information.

How much do you charge for shipping? 
We offer free shipping on all orders shipped within the continental US. Free shipping applies to standard orders, orders requested on a rush or expedited timeline may be subject to shipping fees. 

Does production time include shipping? 
No, standard production time is typically 10 business days and the standard shipping/delivery window is approximately 2-4 business days. However, please note timelines may vary due to production schedules, print methods, quantity, etc. If you have questions about your estimated ship or delivery date contact us! Remember to reference your invoice number. 

Do you ship outside of the continental US? 
Yes, however shipping fees to Alaska and Hawaii apply. Currently, we do not ship internationally. Is my order eligible for free delivery?

What happens if I receive my order and it’s damaged and/or misprinted? 
Please submit a claim including photos of all damaged/misprinted products via our product issue form and a team member will contact you. 

Can I request a refund/replacement?
You may request a refund or replacement, however, please note the fulfillment of replacement orders is dependent on the production timeline at the time of replacement requests. 

What happens if I damage or lose my order after I receive it?
CollegeWear, Inc. will not liable for, nor provide refund/replacement for any damage incurred caused by the customer after the purchase. This includes the loss of the product. 

What happens if my order becomes damaged during the shipping process?
CollegeWear, Inc. is not liable for any mishandled, and/or lost product caused by third-party shipping companies.

How do I set up a wholesale account? 
Please email wholesale@collegewearinc.com for wholesale instructions and required forms.

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