Current Openings

Position Type: Remote

Hours: Full Time (40 hours/week), Monday – Friday.

Starting Salary: $19.50/hr + Benefits

Are you looking to join a diverse team where you can provide your expertise in Customer Engagement while working in the comfort of your own home? Look no further! CollegeWear Inc. is looking for a Customer Engagement & E-Commerce Specialist to provide high-level account management, e-commerce support, and one of a kind customer care to our varied roster of high valued clients and to our new business. Come work with some of the top universities and schools in the US and be a part of our growing business!

CollegeWear, Inc. is a custom products company located in sunny San Diego, CA. We help people create personalized products that celebrate their achievements and communities.

Responsibilities:

Oversee workflow of new client projects, including;

  • Reviewing customer requests
  • Creating and presenting quotes to clients
  • Working with our in-house production team to coordinate project timelines
  • Answering client inquiries via email, phone and live chat (Slack)

Proactively engage with existing clients to generate additional sales opportunities

Update and maintain customer account database in Google Contacts

Study market trends and make recommendations about relevant additions to our products catalog

Send client satisfaction surveys via MailChimp and monitor responses for valuable feedback and information to share with the team

Other duties as assigned

Required Qualifications:

  • 1-2 years Customer Engagement/Customer Service experience
  • Previous experience in a university or college setting
  • Exceptional written and verbal communication skills
  • Experience with GSuite, Gmail, GoogleDocs, GoogleDrive
  • Detail oriented and organized
  • Attention to detail
  • Must be comfortable working independently and with a team
  • Must be comfortable working in a remote environment

Preferred Qualifications:

  • Bachelor’s degree (Graphic Design or Marketing a plus)
  •  Experience working with Slack or equivalent
  •  Experience working with MailChimp or equivalent
  •  Graphic Design or Marketing experience a plus
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