Refund Claim Request Form
During the 2023 Spring Graduation season, we experienced an order production and shipping delay due to an expectedly high volume of orders, severely impacting our production schedule.
We would like to extend a sincere apology to all customers affected by this inconvenience and disappointment. Our goal is to provide quality custom graduation stoles to our customers in a timely matter as part of their celebrations of academic achievement. We understand, and gravely regret, any negative impact caused by promised product not yet received or delivered late.
Effective May 12, 2023, CollegeWear, Inc. will accept submissions for refund claims for any orders placed between April 1, 2023 – April 30, 2023 that were not received within the expected 2-3 week rush production turnaround timeline or 4-5 week standard production turnaround.
Please complete the form below to request a refund for any graduation stole order placed between April 1, 2023 – April 30, 2023.
Please submit 1 claim per order placed. Duplicate claims will not be reviewed.
Once you submit your claim, please reply directly to your claim email with any questions or claim status requests. Do not submit a separate support ticket or other correspondence regarding your claim.
Again, we sincerely apologize for any harm caused by this situation. As a team, we will continue to improve our services and products to ensure the best quality service moving forward.