Orders Placed By 12AM Midnight Pacific Time Will Have an Estimated Ship Date of:
Standard Orders Ship By:
Rush Orders Ship By:
Dates subject to change at any time. Estimated dates represent the date orders ships our facility not the date your order will be delivered. Estimated delivery date are provided by the courier serviced used for your order (USPS, Fedex, etc.) and can be found on that service provider’s tracking website. Tracking numbers are provided to you via email once your order is shipped and marked complete. To check your order status click here.
Graduation is an exciting time of year!
Our current turnaround time is approximately 4 weeks production + 2 – 5 business days for shipping.
We also offer rush production! Rush turnaround time is 2-3 weeks production + 2-5 business days for shipping.
We also over expedited shipping that you can pair with standard or rush production. Expedited shipping is approximately 2 business days.
No, but our production team is skilled at taking the design you create and bringing it to life in embroidery so your order will look just like the design you create online! If you are ordering high volume bulk orders and need a proof please submit a support ticket.
This can happen from time to time but don’t panic! Our production team will review your design image and embroider so that it matches up with the image perfectly and if we have any questions about your order we’ll contact you before production starts.
If you’ve received an order that is incorrect we’ll make it right!
Simply submit a support ticket and we’ll help you with either a replacement or a refund.
Our stoles are made of high quality bridal satin body and trim. We also offer a wide variety of cultural fabrics and tip fabrics.
Yes! All of your custom design elements will be embroidered on your stole for a polished, high quality look.
All stoles are a standard adult size and measure approximately 5 inches wide with a 3.25 wide inch embroidery area, and 35 inches long from shoulder to tip (42″ from neck to tip). *Youth or modified sizes not available*
Yes! Even if you do not see your logo in our app simply use the ‘Upload Logo’ function on Step 2 of the Stole Design App? Want a walkthrough? Check out our quick start tutorial.
Backgrounds? No problem! We take care of removing background, fixing blurriness, and making your logo look perfect before we embroider it onto your stole.
- First, check the logo’s file size. For desktop users, you can follow this tutorial. For iPhone and iPad users, you can follow this tutorial.
- If your file size is 100kb, you will need to lower the size. We recommend manually decreasing the size of the logo through image editing programs or applications on your device. Or you can use websites that can manually decrease the size of the logo for you, such as this.
If you need a quote, simply create your design using our stole design app and then proceed to the order summary page.
There you can select ‘Purchase Order’ payment and proceed to check out to submit an order request. Once we receive your order request we can provide you with a quote.
Thank you and let us know if you have any questions, or trouble completing your order request.
You can login to your account anytime to check your order status!
If you haven’t received tracking number via email please submit a support ticket and a team member will assist you. Don’t forget to include your order number!