Help Desk
Custom Apparel FAQs
What type of artwork files are accepted?
We accept all types of artwork files, However, the best files for production are high quality.AI.EPS and .PDF vector files with all type and shapes expanded.
What if I don’t have a high quality AI, .EPS, or .PDF file?
We can offer free graphic design services to help you meet your project’s artwork needs. Send us whatever you have, and we will respond with how long it’ll take to make your artwork print-ready.
What if I don’t have any artwork, can I still get a quote?
Yes, however, final pricing for your order is dependent on your artwork. Once we receive final artwork any quote you’ve received will be updated accordingly.
Do you keep the artwork from previous orders?
Yes, we keep all artwork on file. Simply provide your previous order invoice or the name of the person who last placed the order.
How do I submit artwork for an order?
You can submit artwork by uploading it or writing a brief description of your needs to the order inquiry form. you will receive a reply within 1-2 business days regarding the next steps.
How do I request artwork revisions for my order?
Once you have an art proof, you can request revisions by selecting “decline” from the art approval button located at the top left of your quote. Once selected, please write a brief description of the required changes, and you should receive a revised art proof within 1-2 business days.
Can I request PMS color matching for the artwork in my order?
Yes, you can! However, some customization methods do not allow for PMS color matching please feel free to ask if this option is available for your order.
Can I get a full-color print for my order?
Typically for screen printed apparel, the max number of colors we can print is 5 per location. Full-color customization is available for a select number of promo products. Ask a team member for more information.
Are you licensed to print my logo/artwork?
CollegeWear, Inc. maintains licensing through CLC Learfield and has permission to imprint a variety of different logos and campus trademarks. If your institution has a specific policy on licensing please let us know and we’ll confirm if we have permission to work with your logo/artwork.
When submitting artwork for an order, we will do an initial licensing/branding assessment and let you know if any additional approvals are required and what steps to take. Please note, artwork submitted that has not been approved by your institution’s branding/licensing division may add to your overall order processing and production timeline, please plan accordingly.
How do I get a quote?
Fill out our order inquiry form to receive a quote. you will receive a quote or further instructions within 1 business day. If you have any questions regarding the form please feel free to web chat or call us we’d be happy to help.
Check out our quick quote calculator for quick quotes on our most popular products. Great for planning budgets and considering products with your team!
Are there any order minimums?
Yes, the order minimum for screen-printing is 12 pieces. the order minimums for promotional materials vary per product and will be applied to any quote inquiries. The order minimums for embroidery are 6 items.
Are there any discounts?
Yes, we do! We offer bulk pricing discounts as well as special pricing for wholesale and resale accounts. Feel free to contact us to see what discounts we have available for your order.
How do I request a quote revision?
Feel free to request any quote revisions by replying to the email with your initial quote information.
I received a quote but I’m not ready to order what do I do?
No worries! Simply reply to the initial quote email with your needs and your order will be placed on hold till your ready to finalize.
I received a quote and I’m ready to order what do I do?
Once your quote will come with accompanying instructions regarding what is needed to finalize your order.
Do you have any setup charges?
Your initial quote will have an inclusive per piece price for your review so you don’t have to worry about additional set up pricing.
Are there any price differences for rush orders?
Yes, rush fees are calculated based on the required production timeline needed to meet your in-hands date. When requesting a rush, provide us with your requested delivery date and we will calculate the cost and include on your quote.
I received a price from the quick quote, is this my final price?
Pricing from the quick quote calculator is just an estimate. You’ll receive an official quote pricing after we’ve received your artwork details and requested delivery date.
Do you offer price matching?
Yes, we do price match apparel orders over 500 pieces. Simply provide an official quote from any competitor and we’ll beat that price (has to be comparable style or item). The price match applies to standard turnaround time only.
Do you offer free samples?
Yes, we offer free samples for large/bulk apparel orders of 500 + pieces, group/staff apparel orders (additional conditions may apply). Samples of promotional products are subject to our in-house sample availability. Ask a team member for more information.
How much do you charge for shipping?
We offer free shipping on all orders shipped within the continental US. Free shipping applies to standard orders, orders requested on a rush or expedited timeline may be subject to shipping fees.
Does production time include shipping?
No, standard production time is typically 2-4 weeks and the standard shipping/delivery window is approximately 2-4 business days. However, please note timelines may vary due to production schedules, print methods, quantity, etc. If you have questions about your estimated ship or delivery date contact us! Remember to reference your invoice number.
Do you ship outside of the continental US?
Yes, however shipping fees to Alaska and Hawaii apply. Currently, we do not ship internationally.
What happens if I receive my order and it’s damaged and/or misprinted?
Please submit a claim including photos of all damaged/misprinted products via our product issue form and a team member will contact you.
Can I request a refund/replacement?
You may request a refund or replacement, however, please note the fulfillment of replacement orders is dependent on the production timeline at the time of replacement requests.
What happens if I damage or lose my order after I receive it?
CollegeWear, Inc. will not liable for, nor provide refund/replacement for any damage incurred caused by the customer after the purchase. This includes the loss of the product.
What happens if my order becomes damaged during the shipping process?
CollegeWear, Inc. is not liable for any mishandled, and/or lost product caused by third-party shipping companies.
How do I set up a wholesale account?
Please email wholesale@collegewearinc.com for wholesale instructions and required forms.
Custom Graduation Stole FAQs
What are graduation stoles made of?
Our stoles are made of high quality bridal satin. We offer a wide variety of body fabrics, trim and embroidery thread colors. All designs are embroidered for a polished, high quality look.
What is the size/dimensions of your graduation stoles?
All stoles are a standard Adult size and measure approximately 5 inches wide with a 3.25 wide inch embroidery area, and 35 inches long from shoulder to tip (42″ from neck to tip).
Do you offer extended sizing for stoles?
At this time, all stoles are one standard size and not available in youth sizes, short styles, or tall styles. We apologize.
Are stoles printed or embroidered?
All custom stoles are embroidered for a polished, clean look. Choose from our wide variety of thread colors!
How do I care for my graduation stole?
We recommend hand washing, however you may machine wash on cold on the delicate cycle. Do not machine dry, lay flat to dry and iron on the coolest setting.
I don’t see my logo in the Stole Design App, how can I add my logo to my stole design?
If your logo is not in the current logo bank please utilize the ‘Upload Your Logo’ function on Step 3 of the CW Stole Design App to add your logo.
Once you complete your design and place your order we take care of cleaning up the logo for production (removal of white backgrounds, etc.) and securing any required licensing at no additional cost!
If you have questions about the production of your logo please contact us before placing your order so we can confirm production is possible in the way you would like.
My country’s flag is not in the app, or I want two or more flags combined into one stole, what can I do?
While it is our goal to represent as many countries, cultures and heritages, we currently only offer a small selection of full flag stoles. However, this selection grows each year based on demand.
All available flag stoles we currently have available are shown here. We encourage customers to represent their heritage by using combinations of patterned tips, logos/symbols and flag patches all available in our stole design app! For design ideas, feel free to check out our blog!
Can you customize/embroider a blank stole that I already have?
At this time we no longer offer embroidery only services on customer provided stoles.
Click here to review our full stole ordering guide.
How much do you charge for shipping?
We offer free shipping on all standard order shipped within the continental US. Orders requested on a rush or expedited timeline may be subject to shipping fees.
Does production time include shipping?
No, standard production time is typically 4-6 weeks and the standard shipping/delivery window is approximately 2-4 business days. However, please note timelines may vary due to production schedules, quantity, etc. If you have questions about your estimated ship or delivery date contact us! Remember to reference your order number.
How will I know when my order ships?
Once your order ships you’ll receive a notification and tracking number via email. You can also check your order status by logging into your account portal here.
What happens if my estimated ship date has passed and my order status has not changed to “Complete”?
Please contact us via email with your order number and order date and we can assist you.
Please note, couriers such as UPS, USPS, FedEx, and DHL are currently experiencing nation-wide transit delays. If your order has shipped or is listed as delivered and you still have not received your order you’ll need to contact the courier service directly.
Do you ship outside of the continental US?
Yes, however shipping fees to Alaska and Hawaii may apply. Currently, we do not ship internationally.
What happens if I receive my order and it’s damaged and/or misprinted?
Please submit a support ticket and include photos of all damaged/misprinted products and a team member will contact you to assist you with a replacement.
Can I request a refund instead of a replacement?
Grounds for a refund is strictly limited to the receipt of defective product. Refunds will not be issued for lost shipments and/or dissatisfaction with the final design and/or product.
Refunds must be requested via our support ticket system within 24-48 hours of receiving your order and must be accompanied with photographic evidence of defective/damaged product.
CollegeWear, Inc. will not liable for, nor provide refund for any damage caused by the customer and/or shipping courier after the purchase. This includes the loss of the product by courier service provider.
Refunds for canceled orders will be honored, however cancelations must be made within 24-hours of order placed for a full refund.
Cancellations made after the 24-hour time period are subject to applicable fees.
If you are a re-seller or would like to place a wholesale order please email stoles@collegewearinc.com for assistance.
Is CollegeWear, Inc. licensed to produce official school logos?
Yes! CollegeWear, Inc. maintains licensing through CLC Learfield and has permission to imprint a variety of different logos and campus trademarks. If your institution has a specific policy on licensing please contact us and we’ll confirm if we have permission to work with your logo/artwork.
How do I get a quote?
Stole order quotes are available for bulk orders only (6+ pieces). To request a quote please submit a support ticket.
For non-bulk orders, please use the stole design app to calculate pricing for your planned stole design.
I received a quote, how do I request a quote revision?
Feel free to request any quote revisions by replying to the email with your initial quote information. A team member will get back to you within 1-2 business days.
I received a quote but I’m not ready to order what do I do?
No worries! Simply reply to the initial quote email with your needs and your order will be placed on hold till your ready to finalize.
I received a quote and I’m ready to order what do I do?
Once your quote will come with accompanying instructions regarding what is needed to finalize your order.
Do you offer free samples?
Yes, we offer free samples for large/bulk apparel orders of 500 + pieces, group/staff apparel orders (additional conditions may apply). Samples of promotional products are subject to our in-house sample availability. Ask a team member for more information.
Are there any discounts?
Yes, we do! We offer bulk pricing discounts as well as special pricing for wholesale and resale accounts. We also run regular promotional sales that you can find out about by following our social media accounts. Feel free to contact us to see what discounts we have available for your order.
Do you have any setup charges?
Bulk and/or wholesale quotes will provide you with an inclusive per piece price, no need to worry about additional set up pricing!
Are there any price differences for rush orders?
Yes, rush fees are calculated based on quantity and the required production timeline needed to meet your in-hands date. When requesting a rush, provide us with your requested delivery date and we will calculate the cost and include on your quote.
Do you offer price matching?
Yes, we can offer price matching for order requests of 25+ pieces. To request a price match you’ll need to provide an official vendor quote which shows exact product pricing including any production/shipping fees. Products on the quote must also be comparable to our current product offering. Price match only available for standard orders only, not available for rush orders.
Are there any order minimums?
No! There are no order minimums on stole orders!
